Overview
Technician Clock In/Out automatically tracks timesheet hours so work hours are logged accurately. You can also manually clock technicians in and out from the Dispatch Board.
Who uses this feature
Office employees
Applies to all business types
Feature configuration
Account configuration is required to use this feature. Please contact Technical Support for details.
Things to know
Technicians are automatically clocked in based on:
If first drive time is paid, dispatch to first appointment of the day.
Arrival at first appointment of the day.
First paid non-job timesheet event of the day.
Technicians are automatically clocked out based on whichever occurs last during a workday:
Completion of the last appointment of the day.
Completion of a paid non-job event.
When you clock in a technician, all idle time before their first paid timesheet event is unpaid, regardless of your idle time settings. The exception is if you enable Simple Clock I/O when all idle time is paid.
You can't clock out a technician while they're working a job.
Clock in a technician
Go to the navigation bar and click Dispatch. The Dispatch Board opens.
Click the profile picture of the technician you want to clock in. From the dropdown, select Clock In/Out.
Enter the technician's clock-in time.
Click Save.
Clock out a technician
Go to the navigation bar and click Dispatch. The Dispatch Board opens.
Click the profile picture of the technician you want to clock in. From the dropdown, select Clock In/Out.
Enter the technician's clock-out time.
Click Save.
Action canceled messages
The clock-in time must be before the technician's first job or non-job event of the day, and the clock-out time must be after the technician's last job or non-job event of the day. If you enter a time outside of that range, an alert appears and the action is canceled.
FAQ
Can you have multiple Clock-Ins or Clock-Outs for the same day on the Dispatch Board when Simple Clock-In/Clock-Out isn't used?
No, if you try to clock in a technician who has previously been clocked in that day, you're only able to change the clock-in or clock-out times.
Note: The technician can clock back in on ServiceTitan Mobile. If the technician clocks back in, it will revert to their original start time for the day. If you manually add a temporary clock-out (Temp C/O) timesheet code, it will still revert to the original clock-in of the day if the technician clocks in from ServiceTitan Mobile. When the technician clocks back out, a Temp C/O timesheet code is automatically added to the non-job timesheet.
Want to learn more?
Visit ServiceTitan Academy and enroll in Tracking Technician Timesheets