What is causing the booking confirmation checkbox to remain grayed out on the call booking screen?

  • Published on Mar 14, 2026
  • 1 minute(s) read
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Problem

The booking confirmation checkbox is grayed out even after setting up job booking confirmations.

Solution

Confirm you have a location record selected

  1. Go to the call booking screen.

  2. Search for and select a customer or location. This is necessary for the booking confirmation checkbox to become active.

  3. If the checkbox remains grayed out, refresh your screen. This can help resolve any syncing issues.

  4. Check if the checkbox is now clickable. If it is, the issue is resolved.

By following these steps, you should be able to resolve the issue with the booking confirmation checkbox remaining grayed out.

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