How can I find out who marked a customer as 'Do Not Service' and when it was done? Updated on Jul 11, 2026 Published on Mar 17, 2026
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Open in ChatGPT Ask ChatGPT about this page Open in Claude Ask Claude about this page Prev Next Problem I need to know who and when changed the customer's status to "Do Not Service".
Solution Open Audit Trail Search for and open the Customer Record for which you want to view changes.
From the left side menu, select Audit Trail
Tip: Use the date and username filters to narrow your search. For more, see Use the audit trail on customer and Location Record s .
Note: If the change happened within the last 14 days, you can contact ServiceTitan support with the customer's name so we can help you verify the information.
The top-level account in ServiceTitan representing a property owner or account holder, containing all locations, jobs, and history.
What it does: Serves as the single source of truth for all customer interactions, history, and financial data.
Also called: Customer account, Client record
Tags: Core
See the full glossary →
A downloadable log of who changed what record and when.
What it does: Provides change history for accountability, error investigation, and compliance across teams.
Also called: Change history
Tags: Core
See the full glossary →
A physical service address associated with a customer, containing all jobs, equipment, and history for that property.
What it does: Separates service history by property so businesses serving customers with multiple locations can track work at each site.
Also called: Service address, Property record
Tags: Core
See the full glossary →
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