This new feature lets technicians use Mobile Remote Deposit Capture (MRDC) in the Field Mobile App to scan checks with a mobile device and send them through the ServiceTitan payments processor for automated clearing house (ACH) processing, so check payments are confirmed faster in ServiceTitan.
What's new?
Before this feature, technicians had to manually enter checks through ACH or only record check payments in the Field Mobile App, which meant office employees handled the paper check and bank deposit separately. This could lead to backend failures and confusing payment status in ServiceTitan. Now technicians can choose a Check (Mobile Deposit) payment type, capture front and back images of a check using Mobile Remote Deposit Capture (MRDC), and send it for automated clearing house (ACH) processing without leaving the job. ServiceTitan returns clear success or failure messages, handles offline cases as Pending, and keeps invoice totals aligned with real payment status.
Resources
Office setup:
Technician workflow: Process check payments with Mobile Remote Deposit Capture (MRDC) in the ServiceTitan Field Mobile App
Before and After
Before (Current)
A technician completes work at a home and selects a standard check payment type in the Field Mobile App.
The technician writes job details on the paper check and passes it to office employees or holds it for a later bank run.
Office employees deposit the check using separate banking tools and later confirm in ServiceTitan that the payment cleared.
If there is a problem with the check or backend processing, ServiceTitan may still show a confusing payment status on the invoice.
Impact: Check payments can be delayed, tracking is manual, and payment failures can cause confusion in the field and in the office.
After
A technician completes work and on the Invoice tab in the Field Mobile App taps Pay and selects the Check (Mobile Deposit) payment type that is set up for the Business Unit (BU).
Note: How it's named in the Field Mobile App is dependent upon how you set up the payment type in the office, since you can choose how it's named there.. For more, see Set up payment types in ServiceTitan.
The technician enters the payment amount and any memo, if applicable, then taps Scan Front and Scan Back to capture clear images of the check.
After both images and required fields are complete, the customer reviews, then the technician submits the payment, and ServiceTitan sends it for automated clearing house (ACH) processing.
On success, the technician sees a confirmation message with the approved amount. On failure, ServiceTitan shows the failure reason from the processor and does not change invoice totals.
If the device is offline, the technician can still capture images and save the payment as not yet processed. ServiceTitan completes processing and updates status when the device reconnects. The user can check for the status of the MRDC payment in the Payments > View all list
Impact: You can process and track check payments directly from the job, with clearer status, fewer failed postings, and better visibility into MRDC usage.
Who uses this feature
Residential Service and Replacement
Administrators (configure payment processing and payment type settings)
Technicians
Region availability: USA
How it works for your industry
Residential Service and Replacement
A technician replaces a furnace in a single-family home and the homeowner pays by check. The technician uses MRDC in the Field Mobile App to scan the front and back of the check and sees a success message before leaving the driveway.
A technician repairs a water heater for a landlord who prefers to pay by check for every visit. The technician selects the MRDC payment type to send the check for automated clearing house (ACH) processing, and office employees see matching payment records in ServiceTitan for reconciling that landlord's account.
A technician has a full day of replacement jobs and collects several checks. The technician captures each check with MRDC in the Field Mobile App throughout the day, and ServiceTitan processes them in the background so deposits are handled without extra trips to the bank.
How to Prepare?
Fintech Operations / Onboarding Team or Administrator should confirm that under Bank Accounts (ACH), ServiceTitan Payments is set up as the payment processor for the right Business Units (BUs) and that a payment type with the Check (Mobile Deposit) attribute is active and visible in the Field Mobile App.
Identify Residential Service and Replacement crews that most often collect checks and align your payment policies so they know when to use MRDC instead of sending paper checks back to the office.
Train technicians on the new check capture flow, including how to frame the check in the camera, use flashlight controls when needed, and explain to the person paying that the check is being deposited by mobile capture.
Align administrators and office employees on how check payments from MRDC appear in ServiceTitan, how to read success and failure messages, and how to monitor usage in analytics.