Tap-to-Pay in the Field Mobile App is a new feature that lets technicians accept contactless card payments using Total System Services (TSYS) processing on Near Field Communication (NFC) on supported mobile devices.
Note: This update is specifically for iOS devices. Tap-to-Pay using TSYS on Android devices will be available in a future release.
What's new?
Before, technicians using Total System Services (TSYS) in the field had to rely on a separate card reader or manually key in card details to collect payment. This slowed down checkout and could stop payment collection if a card reader was missing, low on battery, or not paired. With TSYS Tap-to-Pay on iOS devices, technicians can take a contactless card or digital wallet payment directly on a supported mobile device through near field communication (NFC). You can choose when and where to roll out Tap-to-Pay across your business units.
Resources
Office setup:
Technician workflows:
Before and After
Before (Current)
In the Field Mobile App, go to the job and tap Invoice > Pay
Tap to Pay is not presented as an option for TSYS processor so you have to connect a chip card reader and have the payer insert or swipe, or manually key in card details on the device.
Wait for approval and capture a signature on the device.
Impact: Technicians depend on separate card readers or manual entry, which slows payment collection and can lead to failed payments when hardware is not available or working.
After
In the Field Mobile App on iOS devices, go to the job and tap Invoice > Pay > Tap to Pay
Capture the customer's signature then tap Charge.
Wait for the transaction to initiate then hold the mobile device near the contactless card or digital wallet so the near field communication (NFC) tap can be read through TSYS.
Wait for the payment to go through.
On the Invoice tab that opens, the payment is shown. Note: This functionality is not supported when offline
Impact: Technicians can accept secure contactless payments directly on supported mobile devices, which speeds up checkout and reduces reliance on separate card readers.
Who uses this feature
Residential Service and Replacement
Administrators, managers (setup)
Technicians
Region availability: USA
Device availability: iOS devices. Android update is coming in a future release.
How it works for your industry
Residential Service and Replacement
A technician finishes an air conditioning repair at a single-family home. With Total System Services (TSYS) tap-to-pay turned on and the job in an eligible business unit, the technician uses the Tap-to-Pay option, and has the payer tap a contactless card on the near field communication (NFC) enabled device so the payment posts to the invoice.
During a water heater replacement, the bill payer prefers to use a phone wallet instead of handing over a physical card. The technician selects Tap-to-Pay on the payment screen, holds the device near the payer's phone, and the Total System Services (TSYS) authorization flows through to ServiceTitan so the job can be closed out without a separate reader.
On a membership tune-up visit, the technician reviews the invoice at the door and offers a quick tap checkout experience. With near field communication (NFC) supported on the mobile device and Total System Services (TSYS) active as the processor for the Business Unit of the job, the payer taps a contactless card, and the payment appears on reports the same way as other ServiceTitan card payments.
How to Prepare?
Ensure that technicians' device, app, account, and feature requirements are met to use tap-to-pay. For details, see Tap-to-pay requirements for the Field Mobile App.
Confirm which business units should accept Tap-to-Pay and verify that PayEngine and card processing are active in your ServiceTitan account. Work with the fintech onboarding or operations team to ensure the customer is properly set up for PayEngine and TSYS for Tap to Pay.
Confirm with ServiceTitan that Total System Services (TSYS) is set as the payment processor for those business units and that the card payment types you plan to use are mapped to credit card.
Identify which field workflows—for example, repair jobs, changeouts, or membership visits—should offer Tap-to-Pay and document when technicians should present this option.
Train technicians on how to select Tap-to-Pay, how to position the mobile device for near field communication (NFC) taps, and how to handle declines or retries.
Align administrators and managers on how Tap-to-Pay transactions will appear in payment reports and reconciliation so back-office processes stay consistent.