Adaptive Login is a new feature that separates identity entry from authentication, so ServiceTitan can automatically route each person to the right sign-in method for their organization.
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What's new?
ServiceTitan is updating the sign-in experience. Instead of entering your username and password on the same screen, you will now enter your username first. ServiceTitan then automatically routes you to the correct sign-in method based on your organization's settings, SSO users are redirected to Microsoft Entra ID with no password prompt, and password users are taken to a password screen.
Note: In this release, SSO routing supports Microsoft Entra ID only.
Before and After
Before (current)
Go to go.servicetitan.com.
Enter your username and password on the same screen.
Click Sign In.
If your organization uses single sign-on (SSO) but ServiceTitan prompts for a password, enter a password or click Forgot password? to work around the issue.
If the wrong username is entered, the error does not clarify the problem and you must start over.
Impact: SSO users are frequently prompted for passwords they do not have, causing failed sign-in attempts that interrupt the workday.
Try the current workflow in your account.
After
Go to go.servicetitan.com.
On Step 1, enter your username or email address, then click Next.
ServiceTitan identifies your account and determines your organization's sign-in method automatically.
If your organization uses SSO, you are redirected to your SSO provider, no password screen appears.
If your organization uses a password, the password screen appears. Enter your password and click Sign in.
Impact: Every user reaches the correct sign-in method automatically. SSO users no longer see a password prompt, and there is no need for workarounds.
Who uses this feature
All business types
Administrators, Technicians (sign in to ServiceTitan Field Mobile App using the same two-step flow)
Region availability: All regions.
How it works for your industry
Residential Service and Replacement
A homeowner services company uses Microsoft Entra single sign-on (SSO). When a customer service representative (CSR) signs in, they enter their email on Step 1. ServiceTitan detects the Entra SSO configuration for their organization and redirects them to Microsoft automatically — no password prompt appears.
A dispatcher who manages two residential territories has accounts in two separate tenants. After entering their username, ServiceTitan authenticates them and shows a screen to select which tenant to open. The process takes one extra click, no workaround needed.
A new office hire forgets which username format their company uses. They enter a close variation on Step 1. ServiceTitan routes them to the credential screen without revealing whether their exact account was found, protecting account security while still allowing them to try signing in.
Commercial Service and Replacement
A commercial service company with multiple business units sets up Entra SSO across all locations. When an account manager signs in, ServiceTitan identifies their organization and redirects to Entra, which returns their role and tenant context automatically.
A billing administrator manages accounts in two separate ServiceTitan tenants. After authenticating via SSO, ServiceTitan shows a selection screen listing both tenants. They tap the correct one and land in the right account for the day's invoicing work.
A recently onboarded technician tries to sign in to the office web app. They enter their email on Step 1. ServiceTitan routes them to the password screen because their account does not have SSO. The experience is the same as before, just on a separate screen.
Residential Construction
A residential construction project manager uses a company-issued laptop with SSO configured. They navigate to ServiceTitan, enter their email, and are redirected to their identity provider. After authenticating, they land directly in their project dashboard.
A subcontractor's admin accidentally enters the wrong username format. ServiceTitan routes them to a generic credential screen without exposing account details. They click Use a different account to re-enter the correct identifier.
A company rolling out Adaptive Login gradually enables it via a percentage rollout. Users on the new flow complete Step 1 and Step 2 as described. Users not yet on the new flow see the familiar combined sign-in screen until they are included.
Commercial Construction
A general contractor's office team uses Enterprise Hub with SSO. Two-Step Login now delivers a consistent identifier-first experience across both ServiceTitan Core and Enterprise Hub, eliminating the different sign-in behavior previously seen between the two applications.
A project accountant accesses multiple ServiceTitan tenants across different project entities. After authenticating on Step 2, a context selection screen shows the tenants they have access to. They select the relevant entity for the current project.
An estimator on a mobile device signs in to ServiceTitan Field Mobile App. They enter their email, are routed to SSO, and authenticate with their organization's provider. The two-step flow is the same on mobile as on the web.
How to Prepare
Have an administrator reach out to Support or your Customer Service Manager (CSM) to have Two-Step Login and any prerequisite configurations enabled. Two-Step Login is being rolled out in phases; your account needs to be included in the rollout.
Identify users in your organization who sign in with SSO. Those users benefit most immediately after Two-Step Login is enabled, they will no longer see a password prompt.
Brief your team on what to expect. The sign-in screen will look slightly different: Step 1 asks for an email or username only, and Step 2 presents the password or SSO redirect. The process takes the same number of actions or fewer.
If your team uses password managers, let them know the sign-in flow has two separate steps. At Step 1, users should select their username from the password manager. At Step 2, they can use the password manager to fill in the password but they must select the same username credential they used in Step 1. Selecting a mismatched credential at either step will cause a sign-in failure.
Check that your SSO configuration in ServiceTitan is current. If your organization uses Microsoft Entra or another identity provider, confirm with your administrator that the SSO integration is active and working before the rollout is applied to your account.