This improvement to the existing Jobs Tray on the Daily and Weekly Dispatch Boards lets you show more job columns and sort jobs by arrival window so you can decide faster who to send where.
What's changing?
Before, the Jobs Tray on the Daily and Weekly Dispatch Boards was limited to 15 columns and you could not sort by arrival window, so you often clicked into each job to see details and figure out which jobs to handle first. Now the Jobs Tray supports up to 30 columns and you can sort by arrival window, so you see more detail at a glance and line up jobs by time without extra clicks.
Resources
Before and After
Before (Current)
Open the Daily or Weekly Dispatch Board in ServiceTitan.
Open the Jobs Tray and pick up to 15 columns to show.
Scroll and move around the board to see other job info that does not fit in those columns.
Look at each job arrival window by eye, because you cannot sort by that field.
Click into job records when you need more detail before you assign or move a job.
Impact: You spend more time hunting for job details and lining up jobs by time, which slows down dispatch decisions.
Try the current workflow in your account.
After
Open the Daily or Weekly Dispatch Board in ServiceTitan.
Open the Jobs Tray and add up to 30 columns with the job details your team cares about most.
Sort the Jobs Tray by arrival window to see jobs in time order.
Scan the Jobs Tray to pick the right jobs to fill open slots or reschedule work.
Assign or move jobs with fewer clicks because you already see key details in the Jobs Tray.
Impact: You make faster, clearer dispatch decisions with more job info on one screen and a Jobs Tray sorted by arrival window.
Test the changes in the NEXT environment.
Who uses this feature
All business types
Dispatchers
Region availability: All regions
How it works for your industry
Residential Service and Replacement
Use extra Jobs Tray columns to show service plan flags, age of equipment, and notes so you match the right technician and truck to each job.
Sort by arrival window to see which morning jobs you must cover before you add same day calls.
Filter and sort so you spot jobs that risk missing promised arrival windows and move them to open slots first.
Commercial Service and Replacement
Add columns for contract type, site contact, and access notes so dispatchers see key site info without opening each job.
Sort jobs by arrival window to group visits for the same building or site during a single time block.
Use more columns to track service level targets and spot high priority jobs that need quicker dispatch.
Residential Construction
Add columns for phase, crew, and schedule notes so you see where each crew should be during the day.
Sort by arrival window to line up rough in, trim, and start up visits in the right order.
Use the wider Jobs Tray to spot gaps in the schedule and drop in short visits without moving all day jobs.
Commercial Construction
Add columns for project, building, and floor so you group jobs for the same site and reduce drive time.
Sort by arrival window to keep critical path tasks at the top of the Jobs Tray during the day.
Use more detail columns to check which jobs are ready for inspection before you dispatch a crew.
How to Prepare?
Confirm which teams in your office use the Daily and Weekly Dispatch Boards in ServiceTitan today.
Identify the top job details those teams want to see in the Jobs Tray, such as priority, business unit, or notes.
Train dispatchers in a short huddle on how to add more columns and sort by arrival window on the Jobs Tray.
Align managers and dispatchers on a standard set of Jobs Tray views for morning, afternoon, and emergency work.
Bookmark your internal resources, such as the release notice or demo video, and share them with new hires during onboarding.