This is an improvement to existing crew scheduling that lets you pick a full crew from the technician assignment dropdown so you can assign multi-tech jobs in fewer clicks.
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What's changing?
Before, when you booked a job that needed a full crew, the dispatcher had to assign each technician one by one, even if they always worked as a team. Now the technician assignment dropdown shows your crews in alphanumeric order, and you can select a crew to add all technicians at the same time or assign multiple technicians in a single action. This cuts down clicks, speeds up scheduling, and makes it easier to keep crews together on the right jobs.
Resources
Before and After
Before (Current)
On the Dispatch Board, open the job that needs a crew.
Open the technician assignment and search for the first technician on that crew.
Assign that technician, then repeat for each person on the crew.
Save the job after all individual technicians are added.
Impact: Scheduling multi-tech jobs took more time, more clicks, and made it easier to miss someone on a crew.
Try the current workflow in your account.
After
On the Dispatch Board, open the job that needs a crew.
Open the technician assignment and scroll the list, which now shows crews in alphanumeric order.
Select the crew (or multiple technicians) to assign everyone needed in a single step.
Review the crew on the job and save.
Impact: You assign full crews faster, reduce clicks, and keep team jobs accurate and consistent on the schedule.
Test the changes in the NEXT environment.
Who uses this feature
Residential Construction, Commercial Construction
Administrators, Managers, Dispatchers
Region availability: All regions
How it works for your industry
Residential Construction
Assign the same framing crew to a week of rough-in jobs in one step instead of adding each carpenter by name.
Keep your preferred pairing of lead and helper together on every multi-day project without re-building the team each time.
Use alphabetical crew names, like “Crew A – Framing,” so dispatchers can find the right team fast during busy call times
Commercial Construction
Book a full mechanical crew on large tenant improvement jobs with a single crew selection rather than separate tech picks.
Keep long-running projects staffed correctly by re-applying the same crew across phases, such as demo, install, and startup.
Use clear crew labels, such as “HVAC Crew 1 – Roof Top Units,” so project managers can see at a glance who is on which site.
How to Prepare?
Confirm your crews are set up in ServiceTitan with the correct technicians and clear, alphanumeric crew names.
Train dispatchers and project managers on using the crew option in the technician assignment dropdown when booking or editing jobs.
Align your scheduling rules for when to use a crew versus a single technician so the team applies this the same way.
Review a few upcoming multi-tech jobs and plan where crew assignments will save the most time on dispatch.