This improvement to the Lennox Catalog keeps Lennox items and costs in ServiceTitan aligned with your Lennox account. That way your pricing stays accurate on every job.
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What's changing?
Before, you had to build Lennox items by hand in your pricebook and key in every price change. You looked up Lennox products outside ServiceTitan, then retyped model numbers, descriptions, and prices into your pricebook. Now, there's a Lennox Catalog connection so you can pull Lennox items and account pricing into Pricebook inside ServiceTitan, keep costs current with far less manual work, and still manage items by hand if you prefer.
Resources
Before and After
Before (Current)
Sign in to Lennox and find the product details you need.
Create a new item in your ServiceTitan pricebook for each part or piece of equipment.
Copy model numbers, descriptions, and prices into ServiceTitan by hand.
Repeat this work every time Lennox pricing changes.
Impact: High chance of typos, slow pricebook setup, and pricing that can fall out of date.
Try the current workflow in your account.
After
Connect your Lennox account and turn on the Lennox Catalog in your ServiceTitan settings.
Search the Lennox Catalog from Pricebook and add Lennox items directly to your pricebook.
Use Lennox account pricing so estimates and invoices reflect your real Lennox costs.
Rely on Lennox Catalog pricing to reduce manual edits when Lennox pricing changes.
Impact: Less data entry, faster item setup, and more accurate costs and selling prices.
Who uses this feature
All business types
Administrators, Managers, Accountants, Bookkeepers
Technicians who can sell and install Lennox equipment through ServiceTitan
Region availability: USA, CAN
How it works for your industry
Residential Service and Replacement
Pull Lennox air conditioners and furnaces into your pricebook so CSRs can quote work with current pricing.
Use Lennox Catalog costs to set flat rate prices that protect your margins on repair and replacement jobs.
Give technicians clear Lennox item descriptions on estimates so they know what to install on site.
Commercial Service and Replacement
Build Lennox equipment packages for rooftop units and controls with consistent pricing across locations.
Use Lennox costs to bid large repair jobs with confidence on contracts and service agreements.
Let technicians see mapped Lennox items on service invoices so they know which parts to keep on trucks.
Residential Construction
Map Lennox equipment from the catalog to your standard build packages so pricing stays aligned with Lennox costs.
Use Lennox Catalog items in templates for common plans so estimators do not have to look up every model.
Update Lennox pricing in one place so every new home project reflects current equipment costs.
Commercial Construction
Use Lennox Catalog data when building bids for multi stage projects so you can track equipment costs by phase.
Standardize Lennox equipment selections across project types so crews in the field see the same items.
Rely on Lennox pricing in ServiceTitan when you negotiate change orders so you do not underprice added work.
How to Prepare?
Have an administrator reach out to Support or your CSM to have the Lennox Catalog configurations enabled.
Confirm which branches or divisions use Lennox today and decide where you want Lennox Catalog pricing to apply.
Identify who owns Pricebook in ServiceTitan and review how they will manage Lennox items after this change.
Train CSRs, dispatchers, and technicians on how Lennox items will appear on estimates and invoices so they know what to expect.
Bookmark any Lennox or ServiceTitan help content you rely on today so teams can find support.