Mandatory Workflow Change
This change will automatically apply to all customers with this release. Review the new workflow and update your team training materials before the release date.
This is an improvement to the Global Search field that makes it work better on phones and tablets so your team can search and act faster from anywhere.
What's changing?
The Global Search field in ServiceTitan was originally designed for desktop, which could feel tight on smaller screens like phones or tablets. With this improvement, Search now adapts to phones and tablets. On small screens it opens in a full screen view so results and details are easier to see. A clear Cancel button at the top lets you close search with one tap. Action icons are always visible and sized for touch instead of relying on hover. Breadcrumbs wrap so they stay readable, and extra controls such as categories and quick actions hide on mobile so there is more room for search results.
Before and After
Before (Current)
On a phone, sign in to ServiceTitan and open Global Search.
The Search window opens in the middle of the page in a desktop style layout.
You try to tap action icons that only appear when you hover with a mouse.
You scroll and pinch to read breadcrumbs and results and may use the browser Back control to exit search.
Impact: Mobile search takes longer and can cause missed actions.
Try the current workflow in your account.
After
On a phone, sign in to ServiceTitan and open Global Search.
Search opens as a full screen view tuned for mobile.
You see a clear Cancel control at the top so you can close search with one tap.
Action icons are always visible and sized for tapping, breadcrumbs wrap, and extra filters hide so results fill the screen.
Impact: Mobile search is faster and clearer and helps you act on records without hunting for controls.
Test the changes in the NEXT environment
Who uses this feature
All business types
Office employees accessing ServiceTitan on mobile devices
Region availability: USA
How it works for your industry
Residential Service and Replacement
On-call manager uses Global Search on a phone at night to look up service history before calling a homeowner.
CSR on a mobile device searches for unsold estimates while walking the shop, without needing a laptop.
Service leader checks membership details from a phone between ride-alongs using Global Search.
Commercial Service and Replacement
Dispatcher checks equipment history from a phone while walking a large facility with a site contact.
Service manager uses Global Search on a tablet in the truck to find open work orders at a location.
On-call supervisor looks up recent invoices on a phone before talking with a property manager after hours.
Residential Construction
Project manager uses Global Search on a phone in a new build to confirm job status and schedule details.
Office coordinator on a tablet looks up permits and related projects while talking with a builder on site.
Warranty tech uses Global Search from a phone to confirm install dates before starting follow-up work.
Commercial Construction
Project executive checks change order details on a phone while in a job meeting.
Field supervisor uses Global Search on a tablet to find contact records for subcontractors while walking the site.
Closeout team member reviews punch list jobs on a phone using Global Search between site visits.
How to Prepare?
Have an administrator reach out to Support or CSM to have the Mobile Responsive Design configuration enabled.
Confirm that staff who use Global Search on phones and tablets know that it now opens full screen and uses a Cancel control to close.
Identify common searches your team runs on the go and practice them on a phone so the new layout feels familiar.
Train CSRs and dispatchers on how to use mobile Global Search to find jobs, contacts, and locations during calls.
Align any internal guides or playbooks that show Global Search so screenshots and steps match the new mobile layout.