Overview
This improvement renames the Work Breakdown Structure (WBS) screen in Settings to Cost Codes so that the setting matches the terminology contractors already use.
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What's changing?
Previously, the settings screen for managing cost code segments was labeled Work Breakdown Structure in ServiceTitan. Many contractors were already familiar with the term "cost codes" from their day-to-day project work, but the formal WBS label made the screen difficult to find. Now, that screen is renamed to Cost Codes. The functionality is unchanged — only the name is different. Searching for work breakdown structure in ServiceTitan will still return the Cost Codes screen, so existing habits are not disrupted.
Resources
Before and After
Before (Current)
Go to the Settings screen in ServiceTitan.
Search for or navigate to Work Breakdown Structure.
Open the screen to manage your segments, cost codes, and cost types.
If you searched for "cost codes" instead, the screen may not appear in results, making it hard to locate.
Impact: The unfamiliar label makes the feature harder to discover and slows down initial setup for new administrators.
Try the current workflow in your account
After
Go to the Settings screen in ServiceTitan.
Search for or navigate to Cost Codes.
Open the screen to manage your segments, cost codes, and cost types — same as before, with a new name.
Note: Searching for "work breakdown structure" still returns the Cost Codes screen for continuity.
Impact: The familiar label helps administrators find cost code settings faster, reducing setup friction.
Test the changes in the NEXT environment
Who uses this feature
Commercial Construction, Residential Construction
Administrators, Accountants
Region availability: All regions
How it works for your industry
Commercial Construction
A project administrator is onboarding a new employee and walks them through setting up budget codes. They navigate to Settings and search for "cost codes" — the Cost Codes screen appears immediately, matching the term the new hire already knows from previous construction software.
A company migrating from a legacy system has existing documentation that refers to "cost codes." The team searches ServiceTitan Settings for the same term and lands on the correct screen without needing to know the prior "Work Breakdown Structure" label.
An administrator reviewing Settings after a software audit notes that all cost code segments — including cost types and phases — are now accessible from a screen clearly labeled "Cost Codes," making the structure easier to explain during team walkthroughs.
Residential Construction
A project manager setting up a new construction project navigates to Settings to assign cost codes to pricebook items. The renamed screen is now labeled "Cost Codes," matching the term used in the project's billing documentation and making navigation more intuitive.
A bookkeeper who handles residential construction accounts searches for "cost codes" in ServiceTitan Settings for the first time. The screen appears directly in search results, reducing the time needed to locate the right configuration area.
A company that uses "WBS" internally can still find the screen by searching "work breakdown structure" — both terms now surface the same Cost Codes screen, preserving existing search habits while introducing the new label.
How to Prepare
Confirm that all administrators and accountants who manage project settings are aware that the Work Breakdown Structure screen has been renamed to Cost Codes. No action is required to enable this change — it is automatically available.
Update any internal documentation, training materials, or onboarding guides that reference Work Breakdown Structure as a Settings screen name to use Cost Codes instead.
Inform your team that searching for work breakdown structure in ServiceTitan will still return the Cost Codes screen, so existing search habits will continue to work.
Bookmark the Budget codes overview Knowledge Base article and share it with administrators for reference during and after the transition.