Service Titan Knowledge Base

Technician cannot access Contact Details on a jobLast updated on 05/12/2023

The article helps you understand why a technician can’t see contact details on a job in ServiceTitan Mobile.


The problem is that technicians don’t see the Contact Details section on their Job page in ServiceTitan Mobile.


For the technician to see the Contact Details section on their Job page, you should enable the Customer Record and Location Record permissions.

Enable permissions

  1. In Settings, navigate to People > Technicians.

  2. From the list, click Edit next to the technician’s name.

  3. On the Edit Technician page, click the Permissions tab.

  4. Enable the View Customer Record and View Location Record permissions.

Enable Mobile Settings

  1. In ServiceTitan, go to the navigation bar and click Settings.

  2. From the side panel, select Integrations > Mobile.

  3. In the Data Access Options section, ensure Customer Record and Location Record options are enabled.

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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.

Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.