Service Titan Knowledge Base

Equipment tagsLast updated on 04/21/2023

Equipment tags behave differently depending on the screen from which you’re adding them. They automatically appear on the Equipment, Location, Job, and Call Booking screens. This allows you to easily view the tags and learn more about the repair history of the equipment associated with those tags.

Things to know

  • Aging tags are automatically generated by the system and are based on the installed date of the equipment.

Tags on pricebook equipment

  1. Go to the navigation bar and click Pricebook.

  2. From the side menu, click Equipment. The Equipment screen opens.

  3. Click Add and select Equipment.

    Add an Equipment opens.

  4. Select tags from the dropdown.

  5. When you’re done, click Save.

In the Equipment section of the Pricebook, you can search for the equipment you’ve added and view tags.

Tags on installed equipment on the Location

You can view installed equipment tags on the Location screen:

  1. Search for and open the location you want.

  2. In the Location section that opens, click Add Equipment.

  3. In the Add Equipment window that opens, search for the installed equipment you want. Note: Tags added in Pricebook > Equipment section don’t transfer to the Location section. You need to add desired tags for the installed equipment.

View installed equipment tags on the Location

You can view installed equipment tags in the Location section.

Tips: If there are aging equipment tags, you can view them in the Location section.

View equipment tags during Call Booking

  1. In the Location screen, click Book Job.

  2. In the Call Booking screen that opens, you can view, and preview equipment tags on the customer’s location.

In the Call Booking screen, you can view tags added both from the Pricebook and the Location sections.

If you want to add a new equipment or job tag, select the option from the dropdown in the Tags section.

If you want to remove an equipment tag, click the x icon in the Tags section.

View equipment tags on Jobs in ServiceTitan

You can view job equipment tags in the Job section.

View job and location equipment tags in ServiceTian Mobile

In ServiceTitan Mobile, you can view job and location equipment tags in the Tags section of the Job Dashboard. Note: You can view aging equipment tags if any.

Want to learn more?

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.

Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.