Service Titan Knowledge Base

Clock technicians in and out from the Dispatch BoardLast updated on 04/19/2023

Technician Clock In/Out automatically tracks timesheet hours. But you can also manually clock technicians in and out from the Dispatch Board.


Things to know

  • Technicians are automatically clocked in based on:

    • If first drive time is paid, dispatch to first appointment of the day.

    • Arrival at first appointment of the day.

    • First paid non-job timesheet event of the day.

  • Technicians are automatically clocked out based on whichever occurs last during a workday:

    • Completion of the last appointment of the day.

    • Completion of a paid non-job event.

  • When you clock in a technician, all idle time before their first paid timesheet event is unpaid, regardless of your idle time settings. The exception is if you enable Simple Clock I/O when all idle time is paid.

  • You can’t clock out a technician while they’re working a job.


Clock in a technician

  1. Go to the navigation bar and click Dispatch. The Dispatch Board opens.

  2. Click the profile picture of the technician you want to clock in. From the dropdown, select Clock In/Out.

  3. Enter the technician’s clock-in time.

  4. Click Save.


Clock out a technician

  1. Go to the navigation bar and click Dispatch. The Dispatch Board opens.

  2. Click the profile picture of the technician you want to clock in. From the dropdown, select Clock In/Out.

  3. Enter the technician's clock-out time.

  4. Click Save.


Action canceled messages

The clock-in time must be before the technician’s first job or non-job event of the day, and the clock-out time must be after the technician’s last job or non-job event of the day. If you enter a time outside of that range, an alert appears and the action is canceled.


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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.


Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.