What happens to saved payment cards when a membership is canceled in ServiceTitan, and can they be removed?

  • Published on Mar 19, 2026
  • 1 minute(s) read
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Problem

The user needs to know what happens to saved payment cards when a membership is canceled, and if it is possible to remove them.

Solution

When a membership is canceled, the customer won't be charged afterward using their saved payment cards. But you can delete a saved payment card just in case.

Cancel a Membership

  1. Go to the Memberships section in ServiceTitan.

  2. Find the membership you want to cancel.

  3. Change the status of the membership to 'Canceled'. This action will cancel the membership.

Remove a saved payment card

  1. Go to the customer's profile.

  2. Scroll down to the Payment Methods section.

  3. Select the card you want to remove.

  4. Click Delete. This action will remove the saved payment card from the customer's profile.

By following these steps, you can manage memberships and their associated payment cards in ServiceTitan.

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