Overview
The Production Queue provides field technicians with real-time access to production tasks and job progress. Technicians can view task assignments, update task status, and communicate with the production team directly from their mobile device. This keeps everyone aligned on what needs to happen next and helps prevent delays in the field.
Who uses this feature
Technicians
Primarily for Commercial Construction and Residential Construction business types
Primarily benefits Roofing and Exterior trades
Feature configuration
The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see System requirements and mobile app information.
If you're using the Field Mobile App and need support, please contact Technical Support (through the office) or reach out directly to support@servicetitan.com.
This feature is currently in Private Preview and available for specific accounts. It is subject to change. If you want to enable this feature for your account, please contact your CSM (through the office).
Account configuration and office setup are required to use this feature. Please contact your office for details.
Things to know
The Production Queue uses web-view technology to display production tasks in the Field Mobile App, providing access to the same workflow available in the office.
Tasks are organized into stages that represent the production workflow, such as material ordering, permitting, and installation scheduling.
Tasks can have dependencies, meaning some tasks remain blocked until prerequisite tasks are completed.
You can view tasks assigned to you or filter to see all tasks across jobs and projects.
Communication within tasks happens through internal chat and email, keeping all conversations in one place.
Production Queue tasks are separate from existing ServiceTitan tasks and use a different system.
The names of certain screens, tabs, and so on may be different based on your selection in Menu
> Settings. For more, see Show Residential or Commercial terms in the ServiceTitan Field Mobile App.
Best practices
Check your Production Queue tasks daily to stay on top of what needs attention.
Update task status as soon as you complete steps to keep the production team informed.
Use the internal chat feature to ask questions or clarify details rather than making phone calls.
Filter tasks by due date to prioritize the most urgent items.
Use cases
A roofing technician checks the Production Queue to confirm that materials have been ordered before heading to a job site.
An installation crew views the permit approval status directly from their mobile device.
A technician on site uploads photos to a task to confirm completion and automatically notify the production coordinator.
View Production Queue tasks in the Field Mobile App
Open the Field Mobile App and tap Tasks
.Note: If you don't see Tasks at the bottom of the screen, tap Menu
> Tasks . For more, see Use the Menu screen in the Field Mobile App.On the Tasks screen that opens, tap Production.
The queue opens in a web-view, showing all related tasks. To switch between views, tap the Task View icon or the Project View icon at the top of the screen.
Note: Task View shows individual tasks across all jobs. Project View groups tasks by customer and project.
To filter tasks, tap the Filter
icon at the top of the screen and select options such as Work Stage, Assignee, Due Date, or Task Status.
View Production Queue tasks on a specific job in the Field Mobile App
Open your job and scroll to the Tasks section on the Job tab.
Tap Production.
The Production Queue opens in a web-view, filtered to show only tasks for this job.
Update task status in the Production Queue in the Field Mobile App
Go to the Production Queue and tap a Task Name.
In the Task Drawer that opens, review the task details and requirements.
To complete subtasks, tap the checkbox next to each completed item. To update the overall task status, tap the Status dropdown and select a new status.
When you're finished, tap outside the drawer or tap the X to close.
Note: Some tasks require specific information or resolutions before they can be marked complete. Check with your production coordinator if you're unsure what's needed.
Upload photos or documents to a task in the Field Mobile App
Go to the Production Queue and tap a Task Name.
In the Task Drawer that opens, tap Upload or the attachment icon.
Select Take Photo, Choose from Library, or Upload Document.
Select the file or photo you want to upload.
Tap Done or Upload to attach the file to the task.
Send a message within a task in the Field Mobile App
Go to the Production Queue and tap a Task Name.
In the Task Drawer that opens, tap the Messages icon.
Tap the Internal Chat tab.
Enter your message in the text box.
To tag someone, type @ followed by the employee's name.
Tap Send.
Note: Tagged employees receive notifications and can respond directly within the task conversation.