Trane/American Standard Phone Call Leads integration Home

Integrate Phone Call Leads from Trane.com and AmericanStandardAir.com into your ServiceTitan account and still receive all notifications for phone call leads through the Dispatch screen.

Setup

Support information

• Comfortsite Support:        

  • Phone: 800-430-5284

  • Email: support@comfortsite.com

• ASDealerNet Support:        

  • Phone: 800-430-5284

  • Email: support@ASDealerNet.com

Things to know

• It is important to set up web form leads integration before connecting phone call leads.

• For Phones Pro users: when you add and assign a new tracking number in ServiceTitan, you should click the Assign Number to Target dropdown and select a target. For more, see Add and assign tracking numbers in Phones Pro.

• Phone number redirection takes around 24 hours (phone calls will redirect the next day).

• Phone call leads still come through the Dispatch screen.

• You should repeat the following process for multiple locations:        

  • If you are a Trane dealer, name the campaign Trane Phone Call Leads - [location]

  • If you are an American Standard dealer, name the campaign American Standard Phone Call Leads - [location]

Key workflows

To set up the Trane and American Standard Phone Call Leads integration:

• Create Marketing Campaign in ServiceTitan

• Create phone number in ServiceTitan

• Add a number to Trane Comfortsite or ASDealerNet

FAQ

• Trane and American Standard Phone Call Leads integration FAQ