Create a phone number for Trane Comfortsite or ASDealerNet

Overview

Create a phone number for your Trane/American Standard phone call leads integration. This allows you to add a campaign phone number to Trane Comfortsite or ASDealerNet so you can capture residential service leads and track marketing performance directly within your ServiceTitan reports.

Create a phone number in ServiceTitan

1. In ServiceTitan, go to the navigation bar and click Settings .

2. In the side panel, click Phones > Phone Numbers.

3. On the Phone Numbers screen that opens, click Add New Number. 

4. On the Add New Number pop-up that opens, find the number you want.        

   Note: If you want to add a Local Number, search by Area code or ZIP. We recommend you search by Area Code first. If you search by ZIP, you might not get any results due to phone carrier restrictions. If you want to add a 1-88XX number, click Toll-Free Number.

5. When finished, click Search Numbers. 

6. On the Search Results pop-up that opens, select the number you want and click Choose Number.         

   Tip: If you want to look for more numbers beyond the first list you see, click Load More.

7. Fill out the following information:        

   1. Activate the Use Default Number toggle.

   2. In the Allow Incoming SMS? field, select No.                

      Note: ServiceTitan can't receive incoming SMS from consumers for these calls.

   3. In the Set Campaign field enter 'Trane Phone Call Leads' or 'American Standard Phone Call Leads'.

   4. In the Default Call Type field, select Lead. 

8. When finished, click Save.

Want to learn more?

• See Call booking

• See Reports