What should I do if Thumbtack leads for one state aren't showing up, but others are?

Introduction

This guide addresses an issue with the Thumbtack integration where leads from one state are not appearing on the Bookings Page, while leads from another state are showing correctly. You can check the Thumbtack integration status and account connection. Also, verify lead data in Thumbtack.

Problem

Nevada leads are not appearing on the ServiceTitan Bookings Page after enabling the Thumbtack integration. Utah leads are displaying correctly.

Solution

Workflow Summary

Below are several steps you can take to troubleshoot the issue.

Check the Thumbtack integration status

1. Go to Settings in the top toolbar.

2. In the side panel, go to Integrations > Marketing Integrations > Leads.

3. Verify the Thumbtack integration is enabled.

Confirm the correct Thumbtack account is connected

In the Thumbtack integration, ensure the specific state account is properly linked to ServiceTitan.

Verify lead data in Thumbtack

1. Log into your Thumbtack account.

2. Check if the specific state's leads are present.

3. Verify the leads were sent after the setup to ServiceTitan was enabled, as leads/bookings made prior to the Thumbtack integration setup are not available.

Refresh the ServiceTitan Bookings Page

Reload the page to see if new leads appear.

Clear browser cache and cookies

Clear your browser's cache and cookies, then log back into ServiceTitan.

Try a different browser

Access ServiceTitan using another browser to rule out browser-specific issues.

Contact ServiceTitan support

If the issue persists, reach out to ServiceTitan support for further assistance.