Troubleshooting
Role: Administrators · Office employees · Managers · Accountants · BookkeepersArea: Point of Sale (POS), Equipment · All business types · All versions
What you're seeing
You want to sell equipment directly to a customer over the counter, without booking a job. When you use Point of Sale (POS), you can add materials and services to a POS invoice, but there's no way to add equipment.
Why this happens
Reason 1
ServiceTitan doesn't support selling equipment through POS without a job.
POS is designed for over-the-counter sales of materials and services that don't need a job, while equipment sales are tied to a booked job.
What you can do instead
There's no way to sell equipment through POS on its own. To complete the sale, create a job just for the equipment.
1Create a job for the equipment sale
Create a job solely for the sale of the equipment.
Add the equipment and process the payment.
Close the job as you would for any other job.
✓ Done · The equipment sale is recorded and paid, the same way it would be on a normal job.
Still not working?
If the create-a-job workaround doesn't fit your situation, contact ServiceTitan Technical Support at go.servicetitan.com/ask with:
What you're trying to sell (equipment type and quantity)
How your team handles over-the-counter sales today
Whether you use Project Tracking
The business unit and location where the sale happens
Want to learn more?
Process point of sale transactions from the office ›
How to ring up over-the-counter sales of materials and services from the office.
Review and confirm invoice closeout ›
Steps to review an invoice and confirm its details before closing out the job.