Troubleshooting
Role: Office employees · Accountants · AdministratorsArea: Purchasing · Inventory · Job invoicing · All versions · All business types
Where you see it: the job invoice, after the job is completed.
Where you fix it: the job invoice and the purchase order on the same job.
What you're seeing
You added equipment to a purchase order on a job. After the job is completed, the equipment doesn't automatically appear on the job invoice as installed the way it would if you had added it straight to the invoice. The equipment stays tied to the PO, and the location's installed-equipment record doesn't update on its own.
Why this happens
Reason 1
Equipment added through a purchase order doesn't flow to the invoice as an installed item on its own.
To have it show as installed without affecting job posting or billing, the equipment needs to be added to the invoice separately, at a cost that doesn't get counted twice.
Before you start
You need permission to edit purchase orders and job invoices. If you don't have it, contact your administrator.
The invoice must still be editable. A posted, batched, or exported invoice is locked, and invoices on a closed accounting period can't be changed until the period is reopened.
How to fix it
The right steps depend on whether your account uses Client-Specific Pricing (CSP), so check that first.
1If your account uses Client-Specific Pricing (CSP)
On CSP, adding a PO to the job copies the PO items onto the invoice for you: they're marked up from the PO cost, and their invoice-line cost is set to $0 automatically, so the cost stays on the PO and isn't counted twice. You usually don't need to re-add the equipment by hand.
Open the job and add the equipment to a new or existing PO.
Finish all job tasks, then mark the job Complete.
Open the job invoice and confirm the equipment copied over, marked up, at a $0 line cost.
Confirm the equipment shows as installed and that the location's installed-equipment record reflects it.
✓ Next · If the equipment doesn't copy to the invoice on CSP, the rate-sheet/PO sync may be turned off for your account. Use the manual method in Check 2, or contact Support.
2If your account does not use CSP
Add the equipment to the invoice yourself at $0 cost so it shows as installed without double-costing.
Open the job where you need to add the equipment.
Find the purchase order section and create a new PO or select an existing one.
Add the required equipment to the PO.
Finish all job tasks, then mark the job Complete in ServiceTitan.
Open the job invoice and add the same equipment manually.
Set the cost of that equipment to $0. This prevents double job posting.
Check the invoice to confirm the equipment shows as installed and that no extra charges were added.
✓ Done · The equipment appears as installed on the job invoice, the location's installed-equipment record reflects it, and there are no duplicate costs or charges.
Still not working?
Contact ServiceTitan Technical Support at go.servicetitan.com/ask with:
The job number and invoice number
The purchase order number and the equipment item(s) involved
What you expected to see on the invoice and what actually happened
Whether the tenant uses Client-Specific Pricing (CSP)
Which steps from this article you already tried
Want to learn more?
Manage installed equipment ›
How to view, add, and update the installed-equipment records tied to a service location.
Create transfers using the transfers to job feature ›
How to move inventory and equipment onto a job using the transfers-to-job workflow.