This article explains how to find payments in QuickBooks Desktop (QBD).
Things to know
Payments processed in a ServiceTitan Batch might not automatically apply to an invoice or customer balance in QuickBooks. This usually happens when the payment is exported before the invoice it's meant to cover.
Workflows
Find a payment in QuickBooks Desktop
To find a payment in QuickBooks Desktop:
Confirm the payment was exported
Open the invoice with the payment in ServiceTitan, and confirm the invoice status is "Exported"
Note: If a payment has bypassed the export to QBD, the status will still show as 'Exported'. To confirm the payment was not bypassed, check the payment in the Accounting Audit Trail, which shows a bypassed payment as Bypassed. If the payment is on a job invoice, you can also check the job Audit Trail.
Use the exported invoice with the payment as a reference for Customer Name, Payment Type, and Amount.
Locate the payment in QBD
In QBD, click Banking > Make Deposits > Undeposited Funds.
Another option is to click on Banking > Make Deposits > Payments. A screen with all of the payments which need to be deposited will appear.
If the payment is not found in undeposited funds, then it could be that A) it has already been deposited or B) it is in another account.
If the payment has already been deposited you can check Banking > Use Register > Choose Bank from the dropdown.
Note: You will need to go bank-by-bank. There is no way to see all deposits for all banks at one time.
You can also search different accounts by clicking on List > Chart of Accounts > double click on Bank > which will take you to Register. Repeat this step for multiple banks.
