Problem
Invoices or payments with amounts are not appearing in QuickBooks Desktop but they show as exported in ServiceTitan.
Solution
Run an audit trail report in QuickBooks.
In QuickBooks, go to Reports > Accounting and taxes > Audit Trail.
Select Customized Report from the upper left corner of the window.
On the Display tab, adjust the Days Entered/Last Modified tab.
Select Filter.
From the dropdown on the left, select Memo.
In the Memo field, enter the batch number of the batch with which you are having issues.
Run the report.
Please note that oversized batches, for example thousands of transactions, can cause partial export failures. We recomment you split large batches into smaller batches of 100-500 transactions per batch. Check your auto-batching settings to make sure you are not automatically creating oversized batches.
If you can confirm that the transactions do not currently exist in your QuickBooks Desktop, contact Technical Support. Send the report and confirm the PIN number of an Admin user. Technical Support can unlock the batch to let you re-export.