Overview
After managers review payroll for a given pay period, they release it to you for sign-off. You can review, approve and sign off, or dispute your payroll directly in the Field Mobile App. This allows you to efficiently communicate with the office when payroll issues arise.
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Who uses this feature
Technicians
Applies to all business types
Feature configuration
The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see System requirements and mobile app information.
If you're using the Field Mobile App and need support, please contact Technical Support (through the office) or reach out directly to support@servicetitan.com.
The Enable payroll approval module in mobile permission is required to use this feature. Please contact the account administrator on your team.
Things to know
You must be online with a stable internet connection to use this feature.
You can view your payroll for any listed pay period, but you can only sign off on pay periods that are tagged Needs Review.
If changes are made to your payroll after you sign off, the status switches to Needs Review. You'll then need to sign off on the payroll again before it can be approved.
The Dispute option only appears after payroll is finalized by the office for review. Before that, the timesheet is still open for adjustments by the office.
Best practices
Review your timesheet at the end of each day to ensure there aren't any discrepancies. This makes it easier to approve your payroll at the end of the pay period.
Include specific dates and reasons in your disputes.
Use cases
After office staff send pay period payroll for review, you need to approve or dispute the sign-off.
Review your payroll in the Field Mobile App
Legacy Timekeeping
When your payroll is ready for review, a notification appears in the Field Mobile App:
Tap Review Reports on the Timesheets and Performance Pay notification.
On the Time screen that opens, tap View payroll.
On the View Payroll screen that opens, tap the pay period you want to review.
On the Review Pay Rates screen that opens, review your hours for each day in the pay period then tap Approve or Dispute.
Flexible Timekeeping
Tap Review Reports on the Timesheets and Performance Pay notification.
On the Time screen that opens, tap More
next to the pay period timesheet that needs review. 
On the window that opens, tap Review pay rates.
On the Review Pay Rates screen that opens, review your hours for each day in the pay period then tap Approve or Dispute.
Approve your payroll in the Field Mobile App
Note: This process is the same for both Legacy and Flexible Timekeeping.
After you tap Approve on the Review Pay Rates screen, sign your name then tap Approve.
The pay period is now marked Approved on the Time screen.
Dispute your payroll in the Field Mobile App
Note: This process is the same for both Legacy and Flexible Timekeeping.
After you tap Dispute on the Review Pay Rates screen, enter the reason you are disputing your payroll then tap Dispute.
The pay period is now marked Disputed on the Time screen.
The office will review the details of your dispute, make adjustments, and re-release your payroll for approval. After the dispute is resolved, the pay period is marked Resolved.
