Problem
Users find that previous returns are marked as pending despite the credit being fully processed and exported. This situation can cause confusion in job costing.
Solution
Returns show as pending despite the relevant credit being completely processed and exported
By following these steps, you can determine why returns show as pending and ensure your job costing reports are accurate.
1. Identify the return that is showing as pending.
2. Confirm that you have marked the return as Credit Received.
3. Ensure the connected vendor credit has been put in a batch.
4. Export the batch that contains the vendor credit.
5. The return will still show as Pending even after these steps. This is by design.
6. Check your job cost reports to ensure they accurately reflect the returns. If there is a discrepancy, review the specific return and connected credit details.
7. Returns, unlike purchase orders, are not batched for export. Only credits and bills are batched and exported.
8. If you find other returns with the same issue, repeat the steps above for each return.