Resolve payroll disputes

Overview

When you release payroll for sign-off, employees can dispute payroll. You can review disputes, make any necessary changes, and re-release disputed payroll for sign-off.

Things to know

• Managers can only review payroll for the employees assigned to them.

• Administrators can review payroll for all employees.

• The dispute payroll feature is available to technicians with the Technician is Able to Dispute Payroll permission enabled. For more, see Set technician permissions for Payroll Sign-off.

Review payroll disputes

You can edit non-job timesheets while reviewing an employee’s payroll.

1. Go to the top toolbar, click your Profile icon, and click Payroll.
   The Payroll Dashboard opens, listing the employees you manage.

2. Use the dropdown to select the pay period you want to view.
   

3. For an employee with a disputed payroll, click View Actions in the Action column to open their payroll details screen.
   

   Note: The Employee Status column indicates if an employee has disputed payroll.

4. On the technician’s payroll details screen, click the Audit Trail tab and review the dispute details.
   

   Note: The details include any notes entered in the optional Memo field.

5. You can edit non-job timesheets, create payroll adjustments, or, if everything looks good, skip to the next step.

6. Click Update .
   The employee’s status for that pay period’s payroll switches from Disputed to Pending. They can review any changes and sign off on payroll.

Want to learn more?

• Visit ServiceTitan Academy to enroll in Payroll Sign-off