Refund Payments Not Showing in QuickBooks Desktop

Problem

Refund payments are not showing up in QBD even though they were exported in a batch. The TSYS Settlement report shows the refund, but in QuickBooks, it does not show as an option to record as a deposit. This causes a discrepancy in the deposit amount.

Solution

1. Check the customer record and Customer Refunds Payable account to find the refund payment.

2. Confirm that the payment is attached to the customer's record.

3. Move the refund payment to the Undeposited Funds account in QuickBooks Desktop. Follow the steps outlined here.

4. Confirm that the refund payment is now showing up as an option to record as a deposit.

5. Change the GL account for the Refund (credit card) payment type to Undeposited Funds. This ensures that future refund payments are exported to the correct account.        

   Note: This step can also be done for the Refund (check) payment type.