PowerDialer onboarding Step 2: Set call wrap-up time for PowerDialer

Overview

You can set a period of idle time for CSRs before PowerDialer places the next call to give CSRs time to wrap-up any tasks from the previous call. You can set the wrap-up time from 10 seconds to 15 minutes. The embedded dialer displays a countdown of the remaining wrap-up time. CSRs can call the next customer earlier if they're available.

Check out the Wrap Up Time video below to learn more.

Call wrap-up time

To set call wrap-up time:

1. Go to the navigation bar and click Settings  .

2. In the side panel, go to Phones Pro > Account Setup.

3. Click Login to Phones Pro. Your Dialpad settings open in a new tab.

4. In the side menu, click Admin Settings. The Admin Settings screen opens.

5. You can set wrap-up time for a call center or office:        

   1. For a call center:                

      1. In the side menu, click Call Centers, then click the call center you want to set wrap-up time for. The call center settings open.

      2. Click Advanced Settings.

   2. For an office, in the side menu, click Office Settings. 

6. Select Include a post-call wrap-up time before agents can receive their next call.

7. Click the Time between calls dropdown and select the amount of idle time before PowerDialer places the next call in the campaign queue. A notification at the top of the screen lets you know your settings changes are saved. 

Note: You can view how much time you have left before the next call as it counts down, or you can click Close and automatically go to the next call.

Want to learn more?

• See Set up Phones Pro