Overview
Use PowerDialer to automatically place campaign calls from your queue. You can pause calls at any time.
Who uses this feature
CSRs
Account configuration is required. Please contact Technical Support for details.
Things to know
PowerDialer uses the ServiceTitan Phones Pro embedded dialer to place calls.
When PowerDialer is enabled, you are still able to receive inbound calls.
You can set a period of wrap-up time before PowerDialer places the next call in the campaign queue, giving customer service representatives (CSRs) time to complete any call-related tasks.
Place PowerDialer campaign calls
See the Accessing and Using PowerDialer video to learn more.
To place a PowerDialer campaign call:
In the top toolbar, click Phones Pro to open the embedded dialer.
In the embedded dialer, click Start Dialing.
PowerDialer places a call to the next customer in the active campaign queue. If the campaign is configured to open a page, a link appears in the right corner. Click it to open a record related to the call. 
Note: A banner displays if the customer is in multiple campaigns.
When you complete a call, PowerDialer dials the next number in the campaign queue.
To temporarily stop PowerDialer calls, click Pause Dialing.
