Why is my PDF form not triggering as expected when using the web version of the mobile app on my computer?

Problem

The PDF form is not triggering when using the web version of the ServiceTitan mobile app on a computer. However, the form works correctly on the mobile app.

Solution

Book a test job in ServiceTitan

Note: PDF forms are not supported from the web version of the ServiceTitan mobile app on a computer.

1. Open the ServiceTitan mobile app on your mobile device.

2. Ensure you have the latest version of the app installed.

3. Sync changes in the app to get the most recent updates.

4. Create a test job to verify the form trigger.

5. Assign yourself to the test job.

6. Schedule an appointment for the test job.

Check form triggers in ServiceTitan Mobile

1. Open the ServiceTitan mobile app to arrive at the appointment.

2. Confirm that the form triggers as expected.

For future use, access the form through the mobile app instead of the web version on your laptop.