Overview
You can offer more than one financing program on a single business unit through the Synchrony Financial (SYF) and Wells Fargo (WF) integrations. You add multiple Merchant IDs (MIDs) to a business unit, name each one, and assign them to custom financing rules. This lets one business unit present distinct financing programs for different brands, product lines, or pricing strategies without creating separate business units.
Who uses this feature
Administrators, bookkeepers, and managers
Primarily benefits Residential Service and Replacement business types and Residential Construction business types
Primarily benefits HVAC trades
Feature configuration
This feature is currently in Early Access and available for specific accounts. It is subject to change.
Account configuration is required to use this feature. Contact your Customer Success Manager (CSM) or Technical Support to request access to multiple concurrent financing programs.
Things to know
This feature works only with the Synchrony Financial (SYF) and Wells Fargo (WF) financing integrations.
You can add up to three Merchant IDs (MIDs) on a business unit.
Each MID represents one financing program and its rate sheet. Name each MID so your team can tell programs apart.
You can assign one or more MIDs to the default rule or to a custom rule.
Before you remove a MID, delete any rules that use it. You can't remove a MID while it still has active rules.
Confirm with your financing partner that each additional MID is active before you add it in ServiceTitan.
Best practices
Decide which business units need more than one financing program before you start, and gather the Merchant IDs (MIDs) for each program.
Give each MID a clear, recognizable name, such as the brand or product line it supports, so your office team selects the right program.
Align with Synchrony Financial or Wells Fargo so each additional MID is active and ready before you configure it.
Review the financing options your technicians see in the field after you make changes, so the correct programs show on jobs.
Use cases
An HVAC company partners with two equipment brands, each with its own Synchrony Financial program. The administrator adds both MIDs to the HVAC business unit so technicians present the right program for the brand being installed.
A plumbing company runs a premium program and a standard program with different rate sheets. Both programs are available on the same business unit, and the office team selects the right one when generating financing offers.
A multi-location electrical contractor offers region-specific Wells Fargo terms under one business unit. The administrator assigns separate MIDs to the business unit and maps each to a custom rule.
A residential construction company offers different programs for new builds and remodels. Each program uses its own MID, so the financing options match the type of project.
Add a Merchant ID to a business unit
Go to the top toolbar and click Settings
.In the side panel, click Integrations > Financing.
Find the Wells Fargo or Synchrony section and click Edit.
Under Accounts, click Edit.
Enter the Merchant ID provided by your financing partner.
Note: Confirm with Synchrony Financial or Wells Fargo that the Merchant ID is active before you add it.
Enter a name for the MID so your team can identify the program it represents.
(Optional) click Add Merchant ID and repeat steps 5 and 6. This can be done until there are three MIDS to serve as the foundation for your default rule.
Click Next.
If there are multiple merchant IDs, select a MID as the primary rate sheet for default accounts and click Next.
Under Set up accounts for specific business units, click Add Account and select one or more business units from the dropdown.
Enter the Merchant ID and Name for the account.
(Optional) Click Add Merchant ID and repeat step 11 up to two times.
Click Next.
Select any business units that must be excluded from financing and click Next. If no exclusions are needed, click Skip.
When finished, click Save.
Assign Merchant IDs to a custom financing rule
After you add your Merchant IDs (MIDs), assign them to a custom rule so the right programs show on jobs for that business unit.
Go to the top toolbar and click Settings
.In the side panel, click Integrations > Financing.
Find the Wells Fargo or Synchrony section and click Edit.
Click Add for the business unit group you want to assign this new rule to.
In Set Details, enter a name for your rule.
Select one or more business units to apply the rule to, then click Next.
Select the plans you want to include, set tiers as needed, and review your selections.
When finished, click Save Rule.
Remove a Merchant ID from a business unit
Delete any custom rules that use the Merchant ID (MID) you want to remove.
Note: You can't remove a MID while it still has active rules.
Go to the top toolbar and click Settings
.In the side panel, click Integrations > Financing.
Find the Wells Fargo or Synchrony section and click Edit.
Click Delete Rule for any rule that contains the MID you want to remove.
Under Accounts, click Edit.
Find the MID you want to remove and click Delete Merchant ID.
