Overview
Requests for information (RFIs) are used to document and clarify issues or discrepancies throughout the project life cycle. Streamline communication by capturing RFIs while on the job site and submitting them to the office for review. Accurate and timely RFIs help to resolve disputes or claims that may arise during or after construction.
Tip: If the video doesn't play in full screen, tap More
then Fit Screen
.
Who uses this feature
Technicians
Primarily for Residential Construction and Commercial Construction business types
Feature configuration
The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see System requirements and mobile app information.
If you're using the Field Mobile App and need support, please contact Technical Support (through the office) or reach out directly to support@servicetitan.com.
Account configuration and office setup are required to use this feature. Please contact your office for details.
Things to know
You must be online to capture and submit RFIs in the Field Mobile App.
Best practices
Identify the need for an RFI early and flag issues as soon as they arise. Whether it's a design conflict, missing information, unclear specifications, or unforeseen site condition.
Don't wait until work is blocked. Early escalation gives the office more time to respond without impacting the schedule.
Use cases
Ask for clarification on any discrepancies encountered in the drawings or specifications while on the job site.
Resolve conflicting information between different project documents
Request material substitutions for a project.
Coordinate between trades to ensure work from different subcontractors fit together without any rework.
Create and send a new RFI on a project in the Field Mobile App
Open your current job and tap the project link at the top.
On the project that opens, scroll to the RFIs section and tap Expand
. 
On the RFIs screen that opens, tap Add
. 
On the screen that opens, enter the following details:
Subject: A few words that describe the request.
Question: A more detailed description of the request.
Due Date: The date you need the request completed by the office.
Priority: The priority level of the request: High, Medium, or Low.
Schedule Impact: Whether the request will impact the project schedule: Yes, No, or Maybe.
Cost Impact: Whether the request will impact the project cost: Yes, No, or Maybe.
If applicable, tap Add
under Attachments and upload relevant media. 
When finished, tap Save.
After you tap Save, the RFI is sent to the office for review.
View and edit existing RFIs on a project in the Field Mobile App
On the RFIs screen, tap an RFI to open it.
On the RFI that opens, tap Edit to make changes.
On the screen that opens, make the necessary changes then tap Save.
After you tap Save, the RFI is sent to the office for review.