Troubleshooting
Role: Managers · Office employeesArea: Purchasing, Purchase Orders · All business types · All versions
What you're seeing
You can't receive any purchase orders. When you click the Receive button, it looks like it's receiving the purchase order, but no receipt is created. No error message appears.
Why this happens
There's one common cause.
Reason 1
This is usually a browser problem, not a problem with the purchase order or your account.
A stale browser cache can stop the Receive action from completing, so the button appears to work but nothing is saved.
How to fix it
Clear your browser cache, then try again. The steps below are for Chrome.
1Clear your browser cache
Open Chrome and click the More icon in the top corner. You can also go to chrome://settings/clearBrowserData.
Click Delete browsing data.
On the screen that opens, select All time from the Time range dropdown.
Check the boxes next to Cookies and other site data and Cached images and files.
Save anything you have open in your browser first, because clearing this data tends to sign you out of any websites you're currently on.
Click Delete data.
Close Chrome and open it again.
Go to ServiceTitan and try to receive the purchase order again.
✓ Done · The Receive button creates the receipt, and the purchase order shows as received.
Still not working?
If clearing your cache doesn't fix it, contact ServiceTitan Technical Support at go.servicetitan.com/ask with:
The purchase order number you're trying to receive
What happens when you click Receive (for example, no receipt is created, no error appears)
The browser and version you're using
Confirmation that you already cleared your browser cache and retried
Want to learn more?
Receive purchase orders ›
How to receive purchase orders and confirm the receipt was created.