Can't pick a receive date before today when receiving a purchase order

 Troubleshooting
Role: Managers · Office employeesArea: Purchasing · Purchase Orders · All business types · All versions

Reason 1

The receive date can't be earlier than the purchase order's sent date.

If the PO's sent date is today, the earliest receive date you can pick is today. To choose an earlier receive date, the sent date has to be earlier first.

• These steps apply to a PO that hasn't been received yet. If the PO is already partially or fully received, you generally can't edit the sent date directly. First cancel the receipt or the bill to return the PO to pending, then edit it. If you still can't edit the date (for example, the PO has been batched or exported, or your role has restricted editing), contact Support.

• If your account uses the Inventory module, PO dates can't be corrected through a bulk data request, so edit the sent date directly on the PO using the steps below.

1Move the sent date earlier, then receive again

1. Go to the purchase order you're trying to receive.

2. From the Actions dropdown, select Edit.

3. Find the Sent Date field.

4. Change the sent date to a date before the date you want to receive the purchase order.

5. Save your changes.

6. Try to receive the purchase order again.

Note: You can select a date before today, as long as it's after the new sent date you set.

✓ Done · You can now select the receive date you need, as long as it falls on or after the new sent date.

If you still can't select the date you need, contact ServiceTitan Technical Support at go.servicetitan.com/ask with:

• The purchase order number and its current status

• The sent date currently on the PO

• The receive date you're trying to select

• Whether the PO has already been partially or fully received

• Whether your account uses the Inventory module