Troubleshooting
Role: Managers · Office employeesArea: Purchasing, Purchase Orders · All versions · All business types
What you're seeing
You created a purchase order on the wrong job, and it's now in Received status. Because the PO has been received, you can't edit it to change the job, and you need to move it to the correct job.
Why this happens
Reason 1
A PO in Received status is locked from editing.
The receipt is what records the items as received against the job. Canceling the receipt makes the PO editable again so you can reassign the correct job.
Before you start
Caution: These steps work only while the PO has not yet been batched or exported to your accounting system. If it has been batched or exported, canceling the receipt fails with the error "Batched purchase order cannot be edited". Clearing that safely involves unbatching the PO itself (not just the vendor bill) and resolving the PO's exported status, which affects your general ledger and any accounting-system integration. Work with your accounting team or Technical Support to unbatch and correct it before using these steps.
How to fix it
1Cancel the receipt, then reassign the job
Go to the PO on the invoice.
Under the Documents section, click Receipt.
Under the Action tab, click Cancel.
Once the receipt is canceled, the PO returns to Sent status and becomes editable. Click the Action tab > Edit and assign the correct job number.
✓ Done · The PO shows the correct job number, and the wrong job no longer has the PO attached.
Still not working?
If you can't cancel the receipt or reassign the job, contact ServiceTitan Technical Support at go.servicetitan.com/ask with:
The PO number, the wrong job number, and the correct job number
The PO's current status (e.g., Received, Sent)
Whether the PO or its receipt has been batched or exported to accounting
The exact text of any error message you see (for example, "Batched purchase order cannot be edited")
Which steps from this article you already tried
Want to learn more?
How to Un-Receive a Purchase Order ›
Step-by-step guide to reversing a receipt so a received purchase order can be edited again.
What is the process for editing a Purchase Order after it has been received but not exported? ›
Walkthrough for editing a received PO that has not yet been exported to your accounting system.