There is an invalid reference to QuickBooks AR Account 'Accounts Receivable' in the invoice

Problem

ServiceTitan produces this error to ensure that all of your invoices and payments hit the QuickBooks reports correctly. Specifically, the AR Aging Report and Balance Sheet.

Solution

Confirm General Ledger Account and General Ledger Account Type

If you have received the error "There is an invalid reference to QuickBooks AR Account "Accounts Receivable" in the invoice":

1. Confirm there is a GL Account titled exactly "Accounts Receivable". 

2. If the account is different in any way, change it so it matches exactly.  

3. In QuickBooks Desktop, confirm that the GL Account Type is also "Accounts Receivable". 

4. If it is different, change the Account Type so that it is Accounts Receivable.

5. In ServiceTitan, right-click + reload to hard refresh the Accounting page > export the batch.

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