QBO Error: Can’t export Payment(#######). Attempt to add QBO JournalEntry has failed with the following error: 400- BadRequest Validation Exception was thrown. 2020 - Required parameter AccountRef is missing in the request

Problem

You may receive this error if you have not specified a general ledger account for the payment type in ServiceTitan.

Solution

Edit payment type

In ServiceTitan:

1. Click the Settings icon.

2. In the side panel, click Invoicing > Payment and Invoice Types. 

3. Click Edit for that payment type and add the account associated with the payment.  

4. On the Accounting Page, pull up the Batch with the error > Right Click + Reload anywhere on the screen to hard refresh the page > export the Batch.

Related Content

• Fix common QuickBooks errors

• QBD Onboarding Step 5: Set up payment types for QuickBooks