Troubleshooting
Role: Administrator · Accountant · Bookkeeper · Office managerArea: Accounting · Transaction Hub (Invoices module) · All versions
What you're seeing
You're looking at the Invoices module in the Transaction Hub, but invoices with a $0 (zero) balance don't appear. You know they exist, but they're missing from the list.
Why this happens
There is 1 common reason.
Reason 1
The Invoices view hides zero-balance invoices by default.
By default, the Invoices view hides invoices that have no remaining balance. They aren't gone — you need to turn on a filter option to include them in the list.
How to fix it
On the navigation bar, go to Accounting > Invoices.
On the Invoices screen, click the Filter icon next to the Actions dropdown.
On the Invoice Filters screen, select Include invoices with no balance.
Click Apply.
✓ Done · Zero-balance invoices now appear in the Invoices list alongside the rest.
Still not working?
Contact ServiceTitan Technical Support at go.servicetitan.com/ask with:
The specific invoice number(s) you expect to see
Whether you applied the Include invoices with no balance filter
Any other filters currently active on the Invoices screen
Which steps from this article you already tried
Want to learn more?
Use Invoices module in the Transaction Hub ›
A full walkthrough of viewing, filtering, and acting on invoices in the Transaction Hub.
Understand the Transaction Hub ›
An overview of how the Transaction Hub is organized and what each module covers.