Troubleshooting
Role: Administrator · Bookkeeper · Office AdminArea: Online Payments, Invoicing · All versions
What you're seeing
You're receiving online payments from customers, but no email notification arrives when a payment comes in. You want an alert each time an online payment is made, and right now those alerts aren't reaching your inbox.
Why this happens
There's one common reason.
Reason 1
No notification email address has been added.
No email address has been added to the online payment notification list. Until at least one address is entered there, ServiceTitan has nowhere to send the payment alert.
How to fix it
1Add an email to the payment notification list
Go to the navigation bar and click Settings.
In the side panel, click Invoicing > Online Payments.
Find the Add emails for payment notification section.
Enter the email address that should receive alerts, then click Plus to add it. Repeat for each address you want to notify.
Click Save.
✓ Done · The email address now appears in the Add emails for payment notification list. The next online payment you receive triggers an alert to that address.
Still not working?
Contact ServiceTitan Technical Support at go.servicetitan.com/ask with:
The email address(es) you added to the notification list
A recent online payment that should have triggered an alert (customer name and date)
Whether any alert arrived at all, or none
That you've confirmed the address is saved under Settings > Invoicing > Online Payments
Want to learn more?
Guide to Online Payments ›
Full overview of setting up, accepting, and managing online payments in ServiceTitan.