How to Resolve Missing Online Payment Link on Invoice

Problem

The online payment link is missing when the online invoice is sent to the customer even when set up properly in Email settings.

Solution

1. Go to Settings > Integrations > Payment Processing.

2. Check if the business unit associate with the invoice is selected for credit card or ACH payments.

3. If the business unit is not included, add the business unit to the payment processor. For more on this, see Add the business unit to payment processors.

4. If there are multiple payment processing settings, make sure to edit the payment processing and add the business unit associated with the invoice.

5. If the online payment link does not immediately show after the business unit in the payment processing settings, do a hard refresh on the invoice page by pressing Ctrl + Shift + R for Windows or Cmd + Shift + R for macOS.

6. Verify that the online payment link is now present on the invoice when sent to the customer.

Note: If the issue persists or there are duplicate payment processing settings, contact payment support for assistance.