How can I activate a new user in Enterprise Hub when the initial email invite isn't being sent, and how can they access TitanAdvisor for training?

Problem

New users added to Enterprise Hub don't receive initial invitation emails. The system shows Invite Sent but emails don't arrive in inbox or spam folders. Users can't reset passwords because accounts remain inactive. Titan Advisor training is accessible through Enterprise Hub.

Solution

Resolve email invitation issues

1. Contact ServiceTitan support to check the email bounce list.

2. Ask support to remove the user's email from the bounce list.

3. In Enterprise Hub, click Resend Invite for the user.

4. Verify the user receives the invitation email.

5. Have the user complete the activation process using the email link.

Access TitanAdvisor for training

1. Go to https://enterprise-hub.servicetitan.com and log in with your credentials.

2. In the My Tenants section, select the tenant and click Sign in and you are redirected to ServiceTitan and logged in as the selected tenant with your company name.

3. Click  to access training materials. For more, see Explore TitanAdvisor.