Troubleshooting
Role: Office employees · Accountants · Administrators · All business typesArea: Inventory · Project Costing · Invoicing · All versions
What you're seeing
On a project, the actual expenses show the same piece of equipment counted twice. It appears once from an invoice and once from a bill, so the project's actual cost is higher than it should be.
Why this happens
There is one common reason.
Reason 1
The item's cost is recorded in two places at once.
When an item is added to the job's invoice with a cost and the same item is also recorded on a bill or receipt, the project counts the cost from both places. That double entry inflates the project's actual expenses.
How to fix it
Run these checks in order. Most issues are resolved by Check 1.
1Prevent future duplicates with the inventory invoice setting
Turning on this setting adds received job PO items to invoices at $0 cost, so their cost isn't counted twice going forward.
Note: This setting is only available if you have the Inventory module enabled. If you don't, use Check 2.
Go to Settings > Inventory > Configuration > Invoice Settings.
Check the box next to Option to add inventory items to invoices. This adds items to pending invoices at $0 cost when you receive job purchase orders.
When finished, click Save.
✓ Done · Going forward, received job PO items are added to invoices at $0 cost, so the equipment is no longer counted twice on project costing.
2Fix an existing duplicate by re-adding the item at $0
Use this for duplicates that already exist, or if you don't have the Inventory module.
In the main navigation bar, click Search.
In the Search dropdown, select Invoices and click the Search icon. Or narrow your search using filters.
Locate the invoice or bill where the equipment is listed with a cost, and click the Invoice # hyperlink.
In the Equipment section, remove the item that shows an amount under Total Cost by clicking the X to the right of the item.
In the left side menu, click Add equipment.
Select the equipment in the Equipment Name field.
If it isn't already, set the Cost field to $0.00.
Update any other fields as needed, then click Save.
✓ Done · The equipment appears only once on the project costing, with the cost coming from a single source.
Still not working?
If the equipment still shows twice, contact ServiceTitan Technical Support at go.servicetitan.com/ask with:
The project and the job/invoice number(s)
The equipment item name and where it appears with a cost (invoice, bill, or receipt)
Whether the item is an inventory item or a non-inventory item
Whether you use GL-Based Costing
Whether the duplicate came from booking a job from a sold estimate (see "Want to learn more?")
Which checks from this article you already tried
Want to learn more?
Manage double costing from chargeable materials ›
How chargeable materials can be counted twice on a project's costs, and how to resolve it.
Manage double costing from booking a job from a sold estimate ›
How booking a job from a sold estimate can double-count costs on the project, and how to fix it.