Overview
The built-in Customer List report lists all your customers including contact information, plus lifetime revenue, job, and invoice details.
Example Customer List reports:
Create a mailing list of all active customers
Research top customers based on lifetime revenue
Who uses this feature
Office employees
Run the report
Go to the navigation bar and click Reports.
Click the Customer List report.
Tip: In the search field, enter a few letters from the report title for quick access.
The report opens.
Click the From - To field to select a date range to report on. You can:
Use the calendar to select a specific date range and then click Apply.
Use the left menu to select a preset date range:
Today: From 12:00 AM to the current time.
Yesterday: Previous day, from 12:00 AM to 11:59 PM.
This Week: From Monday through Sunday of the current week.
Week to Date: From Monday through the current date of the current week.
Last 7 Days: Previous seven days, including today.
Last 14 Days: Previous 14 days, including today.
Last 30 Days: Previous 30 days, including today.
Month to Date: From the first of the current month to the current day.
Last Month: Entire month before the current month. For example, if the date is February 5, the entire month of January.
Last 90 Days: Previous 90 days, including today.
This Quarter: Current quarter, including future dates. For example, if the date is April 25, from April 1 - June 30.
Last Quarter: Entire quarter before the current quarter. For example, if the date is April 25, from January 1 - March 31.
Quarter to Date: From the first day of the current quarter to the current day.
Year to Date: From January 1 of the current year to the current day.
Last 365 Days: Previous 365 days, including today.
Last Year: From January 1 of the previous year to December 31.
From the Business Unit dropdown, select the business units (BUs) you want to report on. By default, the report runs for all BUs. You can filter your report by business units or business unit categories:
Click the dropdown to select individual BUs.
To report on BU categories such as trade or division, click Filter
, select the BU categories you want to include, and click Filter.
Note: How BU filters are applied depends on the key performance indicator (KPI). Hover over a column header for details.
Note: By default, the report displays all active customers. How BU filters are applied depends on the key performance indicator (KPI). Hover over a column header for details.
To include inactive customers, select Show Inactive Customers.
When you're finished setting filters, click Run Report.
Read report results
The report results are ordered by Last Job Completed.
The report includes the following columns:
Customer ID: Unique identifier assigned to each customer. Click to open the corresponding customer profile in a new tab.
Customer Name: Name of the customer
Type: Residential or Commercial customer type
Phone Number: Phone number of the customer
Email: Email address of the customer
Full Address: Billing address of the customer
Do Not Mail: Customers marked as Do Not Mail have opted out of receiving email and text notifications
Do Not Service: Customers marked as Do Not Service cannot have jobs booked with them
Customer Tags: Any tags attached to the customer profile
Last Job Completed: Date of the last completed job
Lifetime Revenue: Sum of income items on all job invoices. BU filter applies to invoice items. Date filters do not apply.
Lifetime Jobs Completed: Count of all completed jobs. Date filters do not apply.
Lifetime Invoices: Count of all invoices. Date filters do not apply.
Note: After you run a report, click the Export dropdown and select Export to PDF or Export to XLSX to download an exported copy of the report to use in other applications.
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