Job completion date or time is wrong on a pending invoice

 Troubleshooting
Role: Administrator · Bookkeeper · Office AdminArea: Accounting, Invoicing · All business types

Reason 1

The invoice inherits its completion date and time from when the job was marked complete.

If that was recorded incorrectly, the invoice carries the wrong date and time. As long as the invoice is still pending, you can correct these fields directly on the invoice record.

Before you start

The invoice must be pending (not posted or exported) to edit it directly. If it's already posted or exported, the fields are locked — you'd need to reopen the accounting period or use an adjustment invoice. See Can't edit an invoice or job, or unapply a payment.

Caution: The invoice date and the job completion date are related but separate. When a job is marked Complete the first time, ServiceTitan sets the invoice date to match that completion date. If the job is later reopened and completed again, the completion date updates but the invoice date does not — the two can fall out of sync. Because the invoice date drives AR aging and which accounting period the invoice falls in, check the invoice date after you correct the completion date and update it manually if it no longer matches.

1Correct the completion date and time on the pending invoice

1. Search for and go to the invoice with the incorrect completion date and time. See Use search in ServiceTitan.

2. On the invoice record, click Update invoice details.

3. On the Update Invoice Details screen, edit the Date Completed and Time Completed fields.

4. Click Save.

✓ Done · The invoice shows the corrected completion date and time.

If you can't edit the fields or the change won't save, contact ServiceTitan Technical Support at go.servicetitan.com/ask with:

• The invoice number and the job number

• The completion date/time currently shown and what it should be

• Whether the invoice is pending, posted, or exported

• Whether the invoice date still matches the completion date after your edit