Edit an invoice

  • Updated on Apr 9, 2026
  • Published on Apr 8, 2026
  • 5 minute(s) read
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Overview

Edit an invoice if a customer changes their mind about a service or piece of equipment, or if a job is complete and needs to be updated.

Who uses this feature

  • Administrators and accountants

  • Applies to all business types

Things to know

After invoices are generated, you can't delete them. However, the process differs depending on whether the invoice has been exported or not:

  • For non-exported invoices:        

    • You can cancel the job associated with the invoice if it's not yet exported.

    • The job information will still be available on the customer and location profile, but the invoice will be hidden from view on the customer profile.

  • For exported invoices:        

    • If an invoice is empty and has been exported, it means it was automatically bypassed during the export.

    • This invoice will remain on the customer profile and can't be removed.

    • You cannot edit exported invoices.

  • You can't edit exported invoices. If you need to make updates on the exported invoice, you should create an adjustment invoice. For more, see Create an adjustment invoice.

Invoice actions

See below for the actions you take from an invoice:

Action

Description

Update invoice details

Edit invoice details, including the invoice date, invoice number, summary, business unit, tax information, and more.

Note: The invoice date can only be edited after the job is complete. If the Prepopulate invoice date with job completion date configuration is enabled, the date will default to the job's first completion date.

Add a payment

Apply a payment to the invoice.

If your account is configured for ServiceTitan Payments, click Add a payment to process credit card or check payments.

Add a service

Add a Pricebook service to the invoice.

You can't see this menu item when you view an invoice in a posted or exported batch.

Add a material

Add materials to an invoice.

If your account is configured for chargeable materials, you can select Charge for material to add the material as a billable item on the invoice.

You can't see this menu item when you view an invoice in a posted or exported batch.

Add equipment

Add an equipment item from your pricebook to the invoice by searching by equipment name or equipment code.

You can't see this menu item when you view an invoice in a posted or exported batch.

Add a purchase order

Add a purchase order to the job. Specify the vendor and purchase order amount.

Add an estimate

Add an estimate to the job. When you sell or convert the estimate, ServiceTitan automatically creates a project which will include the new job and the original job where the estimate was created.

Note: You can't add sold estimate items to the current job. If the job has been scheduled or is already in progress, ServiceTitan assumes that there will be a technician physically available at the job site to discuss any additional estimate items with the customer. Only the technician will be able to add estimate items to the current invoice.

Adjust splits

Set technician splits. If there is one technician assigned to the job, the split will default to 100% for that technician.

If there are multiple technicians assigned to the job, you may designate splits in any way you choose.

  • A 50-50 split between two technicians is common for companies that have technicians working together on a job site.

  • The technician's split percentage determines the percentage of the invoice revenue that is added to the technician's base commission.

  • Split percentages are factored into several ServiceTitan reports.

  • To edit technician adjustment splits, navigate to the invoice for which the technician split needs to be adjusted. Then, click Adjust splits.

Note: The total split percentage for all technicians assigned to a job must be 100%, although you may set splits in any way you choose. For example, you may have a 25-25-50 split between three technicians, or you may have a 10-90 split between two technicians.

Technician splits are for technicians assigned to the job only (technicians dispatched to perform work). When you sell or convert estimates, you can also designate sold-by credit to a technician or employee. Sold-by credit is separate from technician splits.

Add a payroll adjustment

Use a payroll adjustment to pay a technician an additional amount or create a payroll deduction. To create a deduction, enter a negative amount for the payroll adjustment. When you create a payroll adjustment, this will be added or deducted from your labor costs.

Note: Payroll adjustments will appear on the Payroll (Detail) Report when you run technician payroll. On the technician's payroll summary, you will see the invoice number next to the payroll adjustment.

Add an adjustment invoice

Adding an adjustment invoice allows you to make changes to an invoice after it has been posted and exported to Quickbooks.

Note: You can add an adjustment invoice only when the invoice is exported.

Job costing

The job costing flyout provides a quick breakdown of job costs. For more on job costing, see Run the Job Costing tool.

Add a service to an invoice

  1. Search for and select the invoice you want to add a task to.

  2. Click Add a service.

  3. Enter the service details.

  4. If you want to charge tax on the task, select Taxable.        

    Note: This requires you to have the Set Tax Status by Invoice Item permission enabled. For more, see Set individual invoice items as taxable.

  5. Click Save. 

Edit or delete items from an invoice

If an invoice or a payment has been exported to your accounting software, you won't be able to edit or delete the invoice items or payments. If you need to make edit or delete invoice items or payments, you need to create an adjustment invoice.

  1. Search for and select the invoice you want to edit or delete items from.

  2. Click Edit to modify or X to delete an item. 

When removing an item from an invoice on a job booked from an estimate, a popup opens asking if work will be performed on a later job. Select Yes to remove the item from the invoice. Go back to the estimate with the same item and book a new job.

Update the business unit on an invoice

If an invoice has been exported to your accounting system, you can't update the invoice business unit.

  1. Search for and select the invoice you want to change the business unit on.

  2. In the side menu, click Update invoice details. 

  3. Click the Business Unit dropdown and select a different business unit. 

  4. When you're finished, click Save.

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