Overview
Use Dispatch Pro Modes settings to manage how Dispatch Pro assigns technicians and optimizes jobs for today and the next 3 days. These settings let you balance immediate schedule stability with long-term routing efficiency.
Who uses this feature
Administrators and managers
Primarily benefits Residential Service and Replacement business types and Commercial Service and Replacement business types
Primarily benefits Plumbing, HVAC, Garage, and Electrical
Feature configuration
To get started with Dispatch Pro, request a demo on our Pro Products page, or reach out to your Customer Success Manager (CSM) or Pro Account Manager (PAM).
Certain permissions are required to set up and manage Dispatch Pro. To have these enabled, please contact the account administrator on your team. For more, see the Required permissions section of Dispatch Pro.
Things to know
Dispatch Pro is as effective as the data it has access to. Expect an adjustment period while you manage and revise your data and settings.
Best practices
If you are new to automated dispatching, use Assist Mode for all four days to gain transparency and review suggested optimizations before they go live.
When you change the Running Mode, dispatchers receive a real-time alert. Make sure they know the difference between Auto Mode and Assist Mode to prevent confusion.
Plan to update your data and settings as you learn how automation impacts your specific business.
Use cases
If you want to move toward automation but are not ready for full control, set your Running Mode to Assist Mode. This allows you to approve every change for the next few days.
For a conservative approach for immediate tasks while allowing automation for the future, set today (Day 1) to Assist Mode so dispatchers can manually approve changes, while setting Days 2–4 to Auto Mode for hands-off optimization.
Use Light Mode for today or tomorrow to protect a finalized schedule, while using Full Mode for future days to allow the system to maximize routing efficiency.
Open Dispatch Pro settings
Go to the navigation bar and click Settings
.In the side panel, go to Dispatch Pro > Settings.
In the Settings section, click one of the following tabs to configure your settings:
Routing
Locking Jobs
Prioritization
Technician Settings
Technician Ranking
Business Units
Dispatch Pro Modes
Setting 7.1 - Customize your Dispatch Pro Mode settings by day
In setting 7.1, select the Running Mode and Solving Mode for the next 4 days, including today. When finished, click Save.
Running Mode
The Running Mode determines how Dispatch Pro assigns technicians to eligible jobs. Select a mode for each day:
Assist Mode: Dispatchers can generate, review, and approve the suggested optimizations for each Dispatch Pro-enabled job. This provides greater transparency and control over the changes Dispatch Pro is making. For more, see Use Dispatch Assist in Dispatch Pro.
Auto Mode: Dispatch Pro automatically assigns the most optimal technician to Dispatch Pro-enabled jobs, eliminating the need for manual review. While Dispatch Pro does the heavy lifting in Auto Mode, it still needs dispatchers to oversee it.
Note: If you change the Dispatch Pro mode, dispatchers on the Dispatch Board receive a real-time alert notifying them of the change. This ensures they can adjust their workflows accordingly and stay on top of their tasks.
Solving Mode
The Solving Mode determines which jobs Dispatch Pro optimizes. Select a mode for each day:
Full Mode: Dispatch Pro optimizes all Dispatch Pro-enabled jobs, including reassigning already assigned jobs when needed.
Light Mode: Dispatch Pro only assigns unassigned Dispatch Pro-enabled jobs. Any existing jobs assigned to a technician remain unchanged.
Want to learn more?
Visit ServiceTitan Academy and enroll in Dispatch Pro: Detailed Setup