Overview
If your account uses both Dispatch Pro and Voice Agent (VA), you can configure how Dispatch Pro handles VA-booked jobs directly from your Dispatch Pro settings. This integration allows Dispatch Pro to automatically dispatch jobs booked by the Voice Agent, reducing the need for manual intervention — even for after-hours calls.
Feature configuration
This feature requires both Dispatch Pro and an active Voice Agent configuration on your account. Contact your Customer Success Manager (CSM) or Pro Account Manager (PAM) to get started.
The Forwarding Number Settings and Phone Settings permissions are required to use Voice Agent. Please contact the account administrator on your team.
Things to know
The Voice Agent tab only appears in Dispatch Pro settings if a Voice Agent is configured on your account.
The Use On Call Technician Shifts setting is enabled and read-only for Voice Agent accounts. This ensures on-call technicians are available to receive after-hours VA-booked jobs.
Non-VA jobs on Voice Agent accounts show as disabled in the Dispatch Pro board with a tooltip explanation. VA jobs outside the configured scope also show as disabled, with an explanation. Only eligible VA jobs within scope are auto-dispatched.
If a VA-booked job is not eligible for auto-dispatch, office staff must manually intervene to assign a technician.
Open Voice Agent settings in Dispatch Pro
Go to the top toolbar and click Settings
.In the side panel, go to Dispatch Pro > Settings.
Under Dispatch Pro Settings, click the Voice Agent tab.
Set the VA Job Scope
The VA Job Scope determines which VA-booked jobs Dispatch Pro automatically handles.
Select one of the following options:
All VA jobs: Dispatch Pro auto-dispatches all jobs booked by the Voice Agent, regardless of when they are scheduled.
VA after-hours jobs only: Dispatch Pro auto-dispatches only VA-booked jobs that fall outside of regular business hours.
Click Save.
Troubleshoot VA job dispatching
If a VA-booked job is not being auto-dispatched, check the following:
Job is not booked through Voice Agent: Dispatch Pro only auto-dispatches jobs identified with the VA Job Flag. If the job was booked through another channel, it will not be eligible.
Job is outside the configured scope: If your VA Job Scope is set to VA after-hours jobs only, jobs booked during regular business hours will not be auto-dispatched.