Overview
Add work performed logs to jobs in the ServiceTitan Field Mobile App. Work performed logs allow you to document what work you performed on the job that day. You can then use these logs to generate the work summary for the job.
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Who uses this feature
Technicians
Primarily for Commercial Service business types
Feature configuration
The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see System requirements and mobile app information.
If you're using the Field Mobile App and need support, please contact Technical Support (through the office) or reach out directly to support@servicetitan.com.
Account configuration is required to use this feature. Please contact your office for details.
Things to know
You can add or update your work performed logs when offline. Your changes will automatically sync when you regain connectivity.
The Enhance option is powered by Titan Intelligence (TI) and only works when online.
Your office may set work performed logs as required. If so, the Field Mobile App indicates this, and you'll be prevented from closing out the appointment or job until you enter your log.
If you're a lead technician, you can add and edit logs for your crew members.
Your work performed log is added to the list of logs for the job. It doesn't overwrite logs from other technicians.
If you haven't dispatched to an appointment yet, didn't perform any work, and need to reschedule it, you can reschedule the appointment without needing to fill out a work performed log.
Best practices
When you arrive at a job, review the previous work performed logs submitted by other technicians. These logs give you context on what work is already done.
Add work performed logs in the Field Mobile App
Open the job.
Add a log using one of the following options:
Tap Add > Add Work Performed Log.
Tap the Work Summary tab, scroll to the Work Performed Logs section, then tap Add or View All > Add Work Log.
If you're a crew lead adding a log for a crew member, select the Technician this log is for. Otherwise, skip this step.
Enter a description of the work performed for the job.
Tip: You can tap the Mic
icon to use your device's voice-to-text feature.(Optional) Tap Enhance to improve your message with Titan Intelligence (TI) by:
Fixing grammar mistakes.
Adjusting the tone to be more professional.
Translating the text into English.
Note: If you're not happy with the output, tap Revert to go back to your original message.
When finished, tap Save Work Log.
Edit work performed logs in the Field Mobile App
Open the job and tap the Work Summary tab.
Scroll to the Work Performed Logs section and tap View All.
On the screen that opens, tap Edit for the log you want to update.
Edit the log.
(Optional) Tap Enhance to improve your message with Titan Intelligence (TI) by:
Fixing grammar mistakes.
Adjusting the tone to be more professional.
Translating the text into English.
Note: If you're not happy with the output, tap Revert to go back to your original message.
When finished, tap Save Work Log. The log updates with your edits.
View all work performed logs for a job
Open the job and tap the Work Summary tab.
Scroll to the Work Performed Logs section and tap View All.
On the screen that opens, you can:
View all work performed logs in chronological order.
Tap Show More to view a specific work performed log.
Tap Sort to organize the logs by Newest or Oldest first.
