Accept tips with Adyen payments in ServiceTitan Mobile

Overview

Technicians can accept tips through card-present payments with Adyen. During checkout, customers have the option to add a tip directly to their payment. The tip appears as a line item on the invoice, keeping the total accurate and removing the need for manual adjustments, overpayments, or credits.

Things to know

• You must have the Adyen payments integration enabled to use this feature.

• The tipping option only appears for card-present and stored card transactions processed via Adyen.

Setup overview

Before you can accept tips using ServiceTitan Mobile, you must do the following:

1. Create a new GL account for gratuity

2. Create a non-taxable pricebook item for tips

Step 1: Create a new GL account for gratuity

1. In ServiceTitan Office, go to the top toolbar and click Settings.

2. In the side panel, click Accounting > General Ledger Accounts.

3. Click Add GL Account.

4. On the Add GL Account screen, enter the information of the GL account.        

   1. Enter "Gratuity" for the GL Account Name.

   2. Select Income under the Type dropdown.

5. When finished, click Add.

Step 2: Create a non-taxable pricebook item for tips

1. In ServiceTitan Office, go to the navigation bar and click Pricebook > Services.

2. Click Add Service.

3. Enter details on this service item:        

   1. Label the service item as "Tip."

   2. Keep the Taxable option clear.

   3. Select the GL account you created in step 1 in the General Ledger Account dropdown. 

4. When you're finished, click Save. 

Accept tips with Adyen payments

When you collect a payment from the customer, the option to tip appears when you process a credit card payment or use a stored credit card through Adyen.

1. In ServiceTitan Mobile, tap Invoice then tap Pay. 

2. Tap either Card Reader or Tap to Pay.        

   Note: The option to tip will not appear if you manually enter the credit card number.

   

3. In the next screen, your customer can select the amount for the tip. Tap Continue to proceed. 

4. Review the details of the payment and tap Continue. 

5. You will receive a prompt to tap, swipe, or insert the credit card. 

6. When the payment is accepted, have the customer sign for the payment.

7. Tap Done.

Run a report on tips

You can run an Invoice item custom report to view tip amounts. This report helps you track tips added through card-present payments and review them alongside other invoice details.

To run a report on tips, create a custom report using either the Invoice Items or Invoice Items by Technician report templates.

Include the following columns in your report:

• Item Name

• Item Code

• Item GL Account Name

• Item Price

When you run your report, you can filter the columns to only show tips.

Want to learn more?

• Visit ServiceTitan Academy and enroll in ServiceTitan Payments Essentials

• See Mobile Handbook

• See Begin the Adyen payments onboarding process

• See Set up your mobile device with the Adyen NYC1 card reader in ServiceTitan Mobile

• See Use Tap-to-Pay in ServiceTitan Mobile