We are committed to providing you with the best experience possible, and this set of updates delivers significant enhancements in performance and stability, ensuring a more consistent and reliable workflow in the field.
Note: These updates span the following release versions: 16.1, 16.2, 16.3, 16.4, and 16.5.
Enhancements and Fixes
[Android] Tap-to-Pay is back on Android—technicians can collect contactless payments and see updated totals on screen immediately after a transaction.
[Android & iOS] The Add Payment screen now opens to the card Reader tab by default, making it easier to route customers toward the lower-fee payment option.
[Android & iOS] Technicians now see clear, actionable error messages when Tap-to-Pay fails to start, and can identify saved cards at a glance with card issuer labels (e.g., Visa, Mastercard).
[Android & iOS] Financing options now appear correctly across all estimates on a proposal.
[Android] Technicians with the View material costs permission can now see equipment and material Cost and Price side-by-side after tapping View Items on the Estimate or Invoice screen. Markup is calculated automatically.
[iOS] Technicians can now enter negative quantities when adding Pricebook items to estimates and invoices. This allows technicians to handle credits, corrections, and returns without leaving the app.
[iOS] Items can now be added to estimates through the Opportunities workflow, including after duplicating an estimate and clearing its existing items.
[iOS] Add-on task pricing now applies correctly when an estimate item is converted to an add-on.
[Android] AI-generated estimate summaries now display as clean, readable text.
[Android & iOS] Required forms can no longer be bypassed during rescheduling, and PDF forms are now correctly marked complete in the closeout flow.
[iOS] Conditional fields display correctly from the moment a form is opened, form duplication no longer occurs, and business unit selections persist between sessions.
[iOS] The arrival form now automatically presents when a technician arrives at a job.
[Android & iOS] Dispatch, Arrive, and other job action buttons now work as expected across all job states, including jobs scheduled for prior days.
[Android] Technicians can now view and select from the full list of customer locations when booking a job.
[iOS] Field Pro recording sessions tied to inactive jobs can now be stopped correctly.
[Android & iOS] Photos, videos, and other job media now upload and persist reliably, even when the device goes offline during or after upload.
[Android & iOS] Field Pro and SalesPro recordings now save and run without interruption.
[Android & iOS] Location tracking is now consistent across both platforms, with smarter GPS precision management that extends battery life during long job sessions.
[Android] Pricebook load times and background data usage have been optimized for a faster, more responsive experience.
[Android & iOS] Stability improvements across camera and photo capture, Pricebook browsing, Timesheets, forms, and general navigation.
[Android & iOS] Buttons throughout the app—including invoice and estimate line item actions, back navigation, and the payment error dialog—now display and respond correctly in all contexts.
[iOS] Display inconsistencies have been corrected, including the Timesheet layout, scorecard NPS labels, and the Equipment System tab appearing for accounts where the feature is not enabled.
[iOS] Technicians can now complete barcode and serial number scans without the lookup getting stuck.